"The problem was quickly resolved and we apologize to those customers. "We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability," an Apple spokesperson told CNNMoney in an emailed statement. To backup a device via iTunes, connect it via a USB cable to iTunes, tap on the device name and click "Back Up Now." If you haven't updated to iOS 10 and want to do so, be sure to back it up first to prevent data loss. The restoration process should reinstate the device's most recent backup. Looks like an iPhone brick after iOS 10 OTA update /CPMXB9gCmx- PATJEM September 13, 2016
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